What if you could cut through the noise and turn information into a strategic advantage for your career and your business?
Join facilitators Chris Chapman and Mark Graban for an immersive workshop designed exclusively for CEOs and senior leaders based on the management philosophy of Dr. W. Edwards Deming, the man who taught the Japanese how to turn their nation into an economic powerhouse. Gain the tools to cut through the noise, transform data into strategic insight, and make confident, informed decisions that drive measurable success.
As an attendee, you will learn:
Woven into each of these topics are real-world case studies that reinforce how the Deming management method helps drive a competitive and strategic advantage by fostering a culture of continual, measurable improvement backed by solid data analysis.
Casual and Relaxed Networking — Take Me Out to the Ballgame!
As an added bonus, each class has been specifically scheduled to join a group (led by Chris and Mark) to enjoy a Toronto Blue Jayss home game at nearby Rogers Centre, providing for a relaxed setting to continue valuable conversations with the facilitators and attendees after the workshop.
Same Workshop, Two Cities
Join us on May 13th in Toronto or June 17th in Cincinnati.
This event is an unparalleled opportunity to sharpen your leadership approach and drive organizational excellence through data-driven insights. Register today and get ready to turn noise into knowledge that fuels strategic success.
Free Copy of Measures of Success!
Each attendee will receive a signed copy of Mark's book, Measures of Success: React Less, Lead Better, Improve More.
If you have any questions about the aim of the workshop, the agenda, or expected outcomes, please contact Mark Graban or Chris Chapman.
Location Details
The location will be announced soon. It will be held in downtown Toronto.
If you're attending from out of town, everything is walkable or a short Uber ride away once you arrive from the YYZ airport.
Coffee and Tea provided
Welcome and Introductions - Why are we here?
A fun, interactive, and meaningful session.
How to create and use PBCs
Provided
Operational Definitions, Systems, and QualityPDSA and Management as Prediction
Recap, What Did You Learn, What Will You Do Next?
Networking Continues (Optional)
Toronto Blue Jays vs. Tampa Bay Rays (7:07 start)
Christopher R. Chapman is the Founder and Senior Coach at Derailleur Consulting, bringing a robust background in software development and agile transformation. With experience spanning from his early career in software (1999–2007) to his long-standing commitment as an agile practitioner since 2000, Chris has consistently delivered transformative insights.
After a notable tenure as an Enterprise Services Consultant with Microsoft Canada, he earned Pro Scrum Master and Product Owner certifications from Ken Schwaber, further solidifying his expertise. Since 2010, he has excelled as both an Agile and Lean Software Development TeamCoach and a Leadership and Senior Management Team Coach.
Drawing on the influential teachings of Deming, Ackoff, Scholtes, Goldratt, and Senge, Chris empowers leadership teams to adopt a systems thinking approach that drives sustainable organizational improvement.
Additionally, as the founder of #SystemsThinkingTO and the creator of the popular Substack newsletter, The Digestible Deming, he continually fosters a community of practitioners dedicated to redefining excellence in organizational leadership.
See Chris on LinkedIn
Mark Graban is an internationally recognized consultant, published author, and sought-after speaker who blends deep engineering and management education with extensive hands-on experience across diverse industries.
With a strong foundation in Lean management ,continuous improvement, and people-centered leadership, Mark has consistently helped organizations—from healthcare to manufacturing—enhance quality, safety, and employee engagement while reducing costs.
His influential work, including Shingo Award-winning books like The Mistakes That Make Us and Measures of Success, provides practical frameworks for turning metrics into meaningful improvement opportunities. A seasoned change agent, Mark has collaborated with executives and frontline teams alike, and he now extends his expertise as a Senior Advisor to KaiNexus.
As the founder of LeanBlog.org and a recognized “LinkedIn Top Voice,” Mark continues to inspire leaders around the globe to build more adaptive, resilient, and performance-driven organizations.
See Mark on LinkedIn
After the workshop, both Mark and Chris will be available for a follow-up call to discuss your progress, address any lingering questions, and help you integrate the strategies into your organization.
They are passionate about creating a vibrant learning community where participants can continue to share insights, challenges, and successes. This community is designed to extend the value of the workshop far beyond the event itself, providing ongoing support and peer-to-peer learning that reinforce the concepts discussed.
Whether you’re looking to fine-tune your strategies or simply stay connected with like-minded leaders, this follow-up and community initiative ensures that the journey toward operational excellence is a shared and continuous process.
After registering, if you learn you cannot attend, you are able to transfer your ticket to another person. If you cancel prior to 30 days before the event, you will receive a full refund. If you cancel prior to 14 days before the event, you can receive a 50% refund.
The photos below are from Mark's experience facilitating the Red Bead Experiment at events, including Lean Startup Week and the Lean Healthcare Transformation Summit events in the U.S. and Belgium.
Early Bird Pricing Before April 1st
Groups of 3 or More, Before April 1st
Standard Price
Groups of 3 or More
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